At Ninh Binh One Day Tours, we understand that plans can change. This Cancellation Policy outlines the terms and conditions regarding the cancellation of your tour bookings with us. By making a reservation, you agree to the terms of this policy.
1. Cancellation by the Customer
If you need to cancel your tour, please notify us as soon as possible. The cancellation terms are as follows:
1.1 Cancellation Timeframes
- More than 48 hours before departure: You may cancel your booking and receive a full refund minus a processing fee of 10% of the total booking amount.
- 48 hours to 24 hours before departure: You may cancel your booking and receive a 50% refund of the total booking amount.
- Less than 24 hours before departure: Unfortunately, we cannot offer any refunds for cancellations made within 24 hours of the tour departure.
1.2 No-Show Policy
If you do not show up for your scheduled tour without prior notice, the total amount paid will be forfeited, and no refund will be issued.
2. Cancellation by Ninh Binh One Day Tours
In the unlikely event that we need to cancel your tour due to unforeseen circumstances (such as extreme weather, natural disasters, or other emergencies), we will:
- Provide you with a full refund of the amount paid, or
- Offer you an alternative date for your tour.
We will notify you as soon as possible in such cases.
3. How to Cancel
To cancel your booking, please contact us via:
- Email: [email protected]
- Phone: +84 789 455 888
Please provide your booking details, including your name, booking reference number, and the reason for cancellation.
4. Refund Process
Refunds will be processed within 7-10 business days after the cancellation request has been approved. The refund will be issued to the original payment method used during the booking.
5. Changes to Your Booking
If you wish to change your booking (e.g., rescheduling your tour), please contact us as soon as possible. We will do our best to accommodate your request, subject to availability.
6. Acceptance of Terms
By booking a tour with Ninh Binh One Day Tours, you acknowledge that you have read and understood this Cancellation Policy and agree to its terms.
Thank you for choosing Ninh Binh One Day Tours! We look forward to providing you with a memorable travel experience in Ninh Binh, Vietnam.